Since joining EngageMED in 2018, Alicia has brought more than 25 years of medical practice experience, with a strong emphasis on clinic operations, revenue cycle performance, and denials management. She is highly experienced in identifying process gaps, improving reimbursement outcomes, and supporting clinics through complex revenue challenges. She holds professional certifications from the American Academy of Professional Coders and is an active member of the AAPC Little Rock Chapter. Alicia is recognized for her analytical approach, collaborative mindset, and commitment to operational excellence across clinical environments.